Nobody likes to be ignored. Lillian was a woman with Alzheimer’s disease that one day decided that she had to go to the bank. Although her affairs were being well taken care of by the local financial institution and she had everything she needed, or so it seemed, she still insisted that she had to go to the bank. To their credit, Lillian’s family was not dismissive of her request. Rather than saying to her, “you have no need for money because the bank takes care of everything” they asked her why? “For money” she answered. “How much money, they asked?” “$300.00” was the answer. “What are you going to do with all that money?” was the next question. The answer? “I need toothpaste and soap.” Lillian’s executive functioning was compromised so she truly believed you needed $300.00 dollars for toiletries. This family was patient and insightful enough to get to the root of Lillian’s request and they didn’t ignore her. A tube of toothpaste and a bar of soap later, Lillian is happy knowing she’s being cared for by people that are going to take care of her needs. Remember, their world makes perfect sense to them as they see it and that’s why we have to Join their Journey.